Shipping policy

Introduction

Welcome to TBZ Sons. Because we specialize in precious metals and high-value jewellery, we prioritize the security and discretion of your shipment above all else. Our logistics protocols are designed to ensure your order arrives safely at your doorstep.

By placing an order on our website, you agree to the terms outlined below.

1. General Logistics & Processing Timeline

  • Order Purity & Verification: Every order is meticulously inspected for purity, weight, and condition before packing.

  • Security Camera Packing: The entire packing and sealing process is monitored and recorded by high-resolution security cameras to establish a verifiable chain of custody for the exact contents of your shipment.

  • Processing Time:

    • In-Stock Items: Orders typically take [1–3] business days to process and pack.

    • Made-to-Order/Custom Items: These require additional manufacturing time. Please refer to the specific timeline provided on the product page.

    • Orders are processed Monday through Friday, excluding public holidays.

2. Domestic Shipping (Within [Your Country])

For security reasons, we exclusively use premium, high-security shipping services that include full tracking, insurance, and signature confirmation. We do not use economy or untracked standard mail services for precious metals.

Shipping Method Estimated Transit Time (after processing) Requirements
Priority Express (Secure) [e.g., 1–2] Business Days Adult Signature Required
Registered Mail (Bullion) [e.g., 3–7] Business Days (Slower due to security handling) Adult Signature Required

  • Note on Registered Mail: For exceptionally high-value shipments (over [Amount, e.g., $10,000]), we recommend or require Registered Mail. While slower, it is the most secure shipping service available, moving your package under lock and key with a documented chain of custody.

3. High-Value Insurance Coverage

All orders are 100% insured against loss or damage while in transit.

  • Coverage Limits: We maintain comprehensive fine art and specie insurance policy that covers the full replacement value of your precious metals or jewelry shipment.

  • Carrier Liability: Please note that carrier-declared value (e.g., standard FedEx/UPS liability) often has extremely low limits for precious metals, coins, or bullion. We use our private, specialized insurance to fill this gap.

  • Damage or Tampering: If you receive a package that shows signs of tampering, crushing, or damage, DO NOT ACCEPT THE DELIVERY. Demand that the carrier document the damage immediately, and contact our customer service team.

4. Discretion & Security Protocols

For your protection, we employ the following security measures.

  • Discreet Labeling: We do not use business names or jewelry terms in the shipping or return addresses. Our return label uses a generic acronym or neutral abbreviation. The package will not advertise its contents.

  • Tamper-Evident Packaging: High-value items are double-boxed and sealed using high-strength, tamper-evident tape that instantly reveals any attempt to open the package in transit.

  • Adult Signature Required: We require a signature upon delivery for all gold and silver shipments, without exception. The carrier will not release the package to anyone but a resident or designated agent at the address. Do not request the carrier to "leave at the door."

5. Return & Refund Handling (Shipping Costs)

Our [Return Policy Link] details how returns are handled. Please be aware:

  • Shipping Fees: Original shipping fees are non-refundable.

  • Return Logistics: Because of the security risks involved in transporting precious metals, we recommend or require that you use our pre-paid, high-security shipping labels for all approved returns. If you choose to use your own carrier for an approved return, you must use a tracked, insured, and signature-required service. We are not responsible for returns lost or damaged while in transit to us using customer-chosen shipping methods.

6. International Shipping (If Applicable)

We [Do / Do Not] ship gold or silver internationally at this time.

If you do ship internationally, add the following clauses:

  • Service & Tracking: International orders are shipped via [Carrier, e.g., DHL Valuable Logistics or FedEx Express]. Real-time tracking is provided.

  • Customs Duties & Imports: The customer is the "importer of record" and is solely responsible for all import duties, taxes, VAT, tariffs, and customs clearance fees levied by the destination country. These fees are not included in the purchase price or shipping cost paid at checkout. We cannot provide estimates for these costs, as they vary widely by country and metal type.

  • Customs Delays: International shipments may experience unexpected delays during the customs clearance process, which are outside of our control.

  • Return Policy: Due to complex import/export regulations, all international sales of bullion are final.

7. Contact Logistics Support

If you have any questions regarding our security protocols, need assistance tracking a high-value order, or want to discuss Registered Mail options, please contact our logistics team at: