TBZ & Sons

Shipping Policy

Due to the high value of our products, all our shipments are fully insured and our logistics partner will contact you on the date of delivery to ensure that the product is delivered safely. We make our best efforts to deliver your order within the stipulated timelines.

Orders are delivered within 2 to 8 business days. In certain cases, a slight delay might be caused due to any Covid restrictions, government interventions or natural causes. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We apologise for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen, please contact our Customer Care team on 9820755663 / 8007255663 immediately so we can resolve the issue.

We Currently only deliver pan India. Once your order has shipped from our office, you will receive an email notification for confirmation.

Refund / Return Policy

Tribhovandas Bhimji Zaveri & Sons India Pvt Ltd, will gladly accept all unworn and unused pieces 7 days from the delivery date. We will arrange for a pickup from your address. All return shipments must be assigned by us . We will not be responsible for any returns that have not been assigned by us.

In case of a Return, we will refund the original amount paid by the customer at the time of placing the order, to the recipient’s bank account.

All pieces are to be returned in its original packaging. Failure to do so will have direct implications on the acceptance of the return.

In case you are returning the product due to an inconvenience from our end (for example: damage in transit), our team will inspect the piece on delivery and refund the reverse shipping fee to your account.

A refund will be initiated via bank transfer once the order has been received and inspected by our team to ensure all pieces are in its original packaging and in perfect condition. Once the return has been accepted, the refund will be processed within 7 – 14 business days. Refund timelines may vary depending on the bank.

We reserve all rights to decline a return and refund if the pieces show signs of tampering or fail to pass inspection. We do not accept any returns/exchange 7 days after the date of delivery. All Special Orders and custom pieces are FINAL SALE since they are made specifically for you and cannot be returned.